Updated · Make This Useful
Thank you for your business message
“Hi Marcus, thanks for giving us a try on the gutter clean. If anything isn’t quite right, just let us know. Save this number for next time, and we’d be glad to help again.” Name the job you did, keep it to two or three sentences and send it the day you finish. A thank-you that could go to any customer about any job reads like nobody wrote it.
Write the thank-you
Add one detail only you would know, like the dog who supervised or the stain that finally came out. That’s what makes it read like you wrote it.
Your message
Hi [customer name], thanks for giving us a try on [job or service]. If anything isn’t quite right, just let us know. Save this number for next time, and we’d be glad to help again. [your name]
When should you send a thank-you message to a customer?
The day you finish, ideally before you’re at the next job, while the customer is still looking at the work. Regulars don’t need one after every visit. Once or twice a year is plenty, plus after anything out of the ordinary, such as a big job, a referral, a tip or putting up with a reschedule. A thank-you every week turns into wallpaper.
A referral deserves its own note, to the person who sent the customer. Text them that day: “Thanks for passing my name to the Garcias, I did their windows this morning.” It costs nothing, and it keeps your name in the head of someone who already recommends you.
What should a thank-you for your business say?
The job by name, said the way the customer would say it: “the back fence,” not “exterior wood staining services.” Then stop. A discount code or a referral pitch turns the thanks into an ask, and customers can tell. If you want a review, ask for it the next day in its own message, so this one stays a thank-you.
Should you put a thank-you note on an invoice?
Yes, one line at the bottom, below the payment details rather than above them. The invoice exists to get you paid, so nothing should push the amount or due date out of view. It’s also the one place where the classic “Thank you for your business” sounds right, and it reads warmer with the customer’s name and the job in it.
Frequently asked questions
Should I say “thank you for your business” or “thank you for your continued business”?
Save “continued business” for customers who have hired you more than once; on a first job it sounds like a letter sent to a mailing list. For a regular, something plainer usually lands better. “Thanks for having us again” says the same thing the way you would say it at the door.
Should I send a thank-you by text or email?
Use whatever you have been using with that customer. If they booked by text, a text gets read; if they email you from a work address, reply by email. Commercial clients and property managers generally want email, so the note sits with the rest of the job’s paperwork.
Should I send a thank-you if the job went badly?
Send a short one, and lead with the problem rather than skating past it. Thank them for their patience, say in a sentence what happened and what you are doing about it. A cheerful thank-you after a job that ran long or left a mess reads as if you didn’t notice.