Make This Useful

Know what you want to say before you make the call.

Turn what happened and what you want into a short opening, facts to have ready and questions to ask.

Write a call script Sign in to continue

You make the call yourself; leave account numbers and passwords out of the brief.

Example · not your saved work

A delivery arrived damaged. You want the same item replaced.

Ask for the replacement

  1. Opening: My delivery arrived damaged. I’d like a replacement of the same item.
  2. Have ready: order date and photos of the damage.
  3. Ask: When can a replacement arrive, and how should I return the damaged item?

Sample brief. Your dates, facts and desired outcome stay yours to review.

Another thing you can make useful

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