Find the words for the message you’re putting off.

Use the customer’s message and the outcome you want to make a reply you can edit and copy.

You check the facts and commitments, then send the reply yourself.

Example · not your saved work

“Customer wants the garage added. I need to see it before pricing.”

Confirm scope first

Thanks for asking about the garage. I’ll need to look at it before I can confirm the extra work and price.
I can keep the original quote separate while we work out the addition.

Fictional reply sample. No appointment time, discount or extra price is invented.